Terms and Conditions

Service Terms and Conditions for Sutton Removals

These Terms and Conditions set out the basis on which our removal company provides household and commercial removal, packing, storage and related services in Sutton and surrounding areas. By making a booking with us, you agree that these Terms and Conditions will apply to all services we carry out for you unless we agree otherwise in writing.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means the removal service provider supplying the services.

Customer means the person, firm or organisation requesting the services, including any person acting on their behalf.

Services means any removal, packing, unpacking, storage, clearance, loading, unloading or related services provided by the Company.

Goods means all items and property to be moved, handled, stored or otherwise dealt with by the Company as part of the Services.

Premises means the collection address, delivery address and any other property or location where the Services are to be provided.

Scope of Services

The Company provides residential and commercial removal services, including local moves in and around Sutton, longer distance moves within the United Kingdom, packing services, temporary storage, and limited waste removal where agreed. The precise scope of the Services for each booking will be described in the quotation or confirmation provided to the Customer.

The Company does not undertake any services beyond those specifically agreed at the time of booking. Any additional services requested on the day of the move may be provided at the Companys discretion and may be subject to additional charges.

Booking Process

All bookings for Sutton removal services are subject to availability and acceptance by the Company. A booking will only be confirmed once the Customer has accepted a written or clearly stated quotation from the Company and any required deposit has been paid.

The Customer must provide accurate information when requesting a quotation, including:

Full addresses for collection and delivery locations.

Details of access restrictions, such as parking limitations, narrow roads, stairs, lifts, or timing constraints.

An accurate description and approximate volume of the Goods to be moved.

Any particularly heavy, fragile or valuable items such as pianos, safes, antiques or artwork.

The Customer must inform the Company as soon as reasonably possible of any changes to the information originally supplied. Changes may result in adjustments to the original quotation and may affect the availability of the agreed date or time.

The Company reserves the right to decline or cancel any booking if it reasonably believes it cannot safely or lawfully carry out the Services, or if the Customer fails to comply with these Terms and Conditions.

Quotations and Prices

Quotations are based on the information provided by the Customer at the time of enquiry. Unless otherwise stated, quotations include labour, standard equipment, and vehicle use for the agreed job.

Quotations do not include the following unless clearly specified:

Charges for parking, congestion zones, tolls or permits.

Disconnection or reconnection of appliances.

Dismantling or reassembly of furniture beyond what is reasonably necessary and agreed.

Removal of items from lofts or other areas with unsafe access.

Disposal of waste or unwanted items.

The Company may revise the price if:

The volume of Goods is greater than stated at the time of quotation.

Additional services are requested on the day of the move.

There are delays or events outside the Companys control which significantly extend the time required to complete the Services.

Access is significantly worse than described or requires additional personnel or equipment.

Payments

Unless otherwise agreed in writing, payment terms for Sutton removal services are as follows:

For domestic moves, a deposit may be required at the time of booking, with the balance payable no later than on completion of the Services on the moving day.

For commercial or larger moves, a higher deposit or full prepayment may be required before the Services commence.

All payments must be made in the currency and by the methods specified by the Company. The Company may refuse to start or continue work if payment has not been received in accordance with the agreed terms.

If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate from the date payment became due until the date payment is received in full. The Customer shall also be responsible for any reasonable costs incurred by the Company in recovering overdue payments.

Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise stated in the quotation or confirmation:

More than 7 days before the agreed service date: any deposit may be refunded or transferred at the Companys discretion, subject to administrative costs.

Between 7 days and 48 hours before the agreed service date: the Company may retain part or all of the deposit and may charge up to 50 percent of the quoted price.

Less than 48 hours before the agreed service date or on the day of the move: the Company may charge up to 100 percent of the quoted price.

If the Customer requests a change of date or substantial change of scope, the Company will make reasonable efforts to accommodate the change, but cannot guarantee availability. Changes may be treated as cancellations and re-bookings at the Companys discretion.

If the Company must cancel or significantly amend the booking due to circumstances within its control, it will offer an alternative date or a refund of any payments made for the affected Services. The Company will not be liable for any indirect costs or losses arising from such cancellation, such as loss of earnings, rental penalties or accommodation costs.

Customer Responsibilities

The Customer is responsible for:

Ensuring that the Goods are properly packed, labelled and ready for removal, unless packing services have been agreed.

Ensuring that all necessary arrangements for access, parking and permissions at both collection and delivery addresses are in place.

Complying with any parking regulations and obtaining permits where needed in Sutton or other relevant locations.

Properly securing or removing personal documents, money, jewellery, valuables and hazardous items that the Company has not agreed in writing to transport.

The Customer must be present, or represented by an authorised person, during collection and delivery to direct the work, confirm items, and sign any documentation. If the Customer or representative is not present, the Company will proceed based on reasonable judgment and shall not be liable for any loss or damage arising from the absence of instructions.

Excluded and Restricted Items

Unless expressly agreed in writing, the Company does not carry the following items:

Money, credit cards, securities or financial documents.

Jewellery, watches, precious metals or stones.

Hazardous, flammable or explosive materials, including gas cylinders, fuel, paints, chemicals and aerosols.

Perishable or refrigerated food items.

Pets or other live animals.

If any such items are included without the Companys knowledge, the Company shall not be responsible for any loss, damage or consequences arising, and the Customer shall indemnify the Company against any related claims or costs.

Liability for Loss or Damage

The Company will take reasonable care in handling the Goods and providing its Sutton removal services. However, the Companys liability is limited as follows, to the fullest extent permitted by law:

The Companys liability for loss of or damage to Goods resulting from its negligence or breach of contract shall be limited to the reasonable cost of repair or replacement, subject to an overall financial cap as stated in the quotation or any separate written agreement.

The Company is not liable for:

Normal wear and tear, minor marks or scratches arising from normal handling.

Loss or damage caused by inherent defects or pre-existing conditions in the Goods.

Loss of data or records, including on computers and electronic devices.

Damage to contents of furniture, boxes or containers packed by the Customer.

Damage caused where the Company has been asked to proceed against its advice, for example moving items through narrow or unsafe access.

The Company is not liable for any indirect or consequential loss, such as loss of profits, loss of use, emotional distress, or penalties under rental or property agreements.

The Customer must inspect the Goods as soon as reasonably possible after delivery. Any apparent loss or damage must be notified to the Company in writing within a reasonable period, normally no later than seven days. Failure to notify within this time may affect the Companys ability to investigate and accept responsibility.

Access to Premises and Property Damage

The Customer must ensure that the Premises are safe and that access routes are clear and suitable for moving the Goods. The Company may refuse to carry out any part of the Services if it reasonably considers that doing so would be unsafe or likely to cause excessive damage.

While the Company will take reasonable care when moving Goods through the Premises, it cannot accept responsibility for damage to the property where:

Existing defects or weaknesses in the building, fixtures or finishes are present.

Items must be moved through tight or awkward spaces, and the Customer has agreed for the move to proceed despite the risks being explained.

The Customer should protect floors, walls and fittings as necessary, particularly in newly decorated or refurbished properties.

Waste Regulations and Disposal

The Company operates in accordance with relevant UK waste management and environmental regulations. When providing removal and limited clearance services in Sutton and surrounding areas:

The Company will only carry waste or unwanted items where this has been agreed and where it is lawful to do so.

Waste will be disposed of only at authorised facilities or by authorised carriers in compliance with applicable regulations.

The Customer must clearly identify any items intended for disposal and must not include hazardous or prohibited waste in general household or office items.

The Company reserves the right to refuse collection or disposal of any items it reasonably believes are hazardous, illegal, or beyond the scope of the agreed Services. Any charges for lawful waste disposal will be made clear as part of the quotation or as an additional charge where extra waste is identified on the day.

Delays and Events Beyond Our Control

The Company will make reasonable efforts to provide the Services on the agreed date and within a reasonable time frame. However, the Company is not liable for delays or failure to perform caused by events beyond its reasonable control, including but not limited to severe weather, traffic conditions, road closures, accidents, breakdowns, strikes, or acts of public authorities.

If such an event occurs, the Company will inform the Customer as soon as reasonably practicable and will take reasonable steps to minimise disruption. The Customer remains responsible for any third party costs arising from such delays, such as additional rental or key collection fees.

Insurance

The Company maintains insurance appropriate to its business as a UK removal provider. Details of cover, including any limits and exclusions, can be provided on request. It is the Customers responsibility to consider whether additional insurance for high value or fragile items is necessary and to arrange such cover independently if required.

Complaints

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Customer should provide a clear description of the complaint and any supporting evidence. Both parties agree to act reasonably and in good faith in seeking to resolve any dispute.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations or agreements, whether written or oral.

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking unless otherwise agreed in writing.